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Cookies Policy

Last updated Version 3.0

1. Introduction

This Cookies Policy explains how Beirut Brokerage Corporation SAL (the “Company”, “we”, “us”, or “our”) uses cookies and similar technologies on its website www.bbcorp.trade and on its client portal portal.bbcorp.trade.

The website and the client portal share one cookie banner and one cookie choice: a choice you make on one applies on the other.

This Policy should be read together with our Privacy Policy, which explains more generally how we handle personal data.

2. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to ensure websites function properly, improve user experience, and provide information to website owners about how the site is being used.

Some cookies are deleted when you close your browser, while others stay on your device for a set period, unless you delete them earlier.

Cookies do not typically identify you directly, but they may be linked to information that can identify you when combined with other data.

Websites can also keep small pieces of information directly in your browser (“browser storage”). This works in a similar way to cookies, and we explain below how we use it.

3. Why We Use Cookies and Browser Storage

We use cookies and browser storage for the following purposes:

  • To ensure the proper functioning of the website and the client portal
  • To remember your choices, such as your cookie choice, country and language
  • To know which link or campaign brought you to us, if you go on to open an account
  • With your consent, to analyse how visitors use our website and client portal and improve them
  • With your consent, to measure how our advertising on Facebook, Instagram, Google and TikTok performs, and to show our ads to people who have visited us

4. Types of Cookies and Similar Technologies We Use

We group our cookies into three categories. Necessary cookies are always on. Analytics and Marketing cookies are off until you allow them on our cookie banner.

4.1 Necessary Cookies and Browser Storage

These are set by the Company itself and are needed for the website and the client portal to work as intended:

  • bb_consent: your cookie choice (which categories you allowed and when), so that we do not ask you again and your choice is respected on the website and the client portal. How long it stays: 12 months
  • bb_attr: the campaign that brought you, if you arrived from an ad or a campaign link: the campaign’s tags (for example “utm_campaign”), the ad platform’s click identifier (for example “gclid” or “fbclid”) and our own campaign token. It is used only by the Company, to attribute your account opening to the correct campaign if you sign up. How long it stays: 90 days
  • bbcorp_attr: set when you open one of our campaign links. Holds our own campaign token for the same purpose. How long it stays: 30 days
  • Your country and language: kept in browser storage and deleted when you close the browser tab
  • Our website assistant, Agent B, built by the Company: the position of the assistant button and, only if you choose to sign in to the assistant, a sign-in that lasts 1 hour
  • The client portal’s own sign-in, which keeps you signed in to your account

Without these, certain parts of the website and the client portal may not operate correctly.

4.2 Analytics Cookies

These cookies help us understand how visitors use our website and client portal, such as the pages visited, the time spent and the steps where visitors stop. We use:

  • Google Analytics (Google): visits, pages and the steps of opening an account, in aggregated reports.
  • _ga: tells one visitor apart from another. How long it stays: 2 years
  • _ga_ followed by our property’s code: keeps track of your visit. How long it stays: 2 years
  • Microsoft Clarity (Microsoft): recordings of how pages are used (scrolling, clicks and mouse movement) and heatmaps, to find what is hard to use. Every field you type in, every document upload and every account screen is masked, so recordings never show what you type or your account details.
  • _clck: tells one visitor apart from another. How long it stays: 12 months
  • _clsk: links the pages of one visit. How long it stays: 1 day

Analytics cookies are used only if you allow them on our cookie banner (“Accept all”, or “Analytics” in “Settings”). Until you do, they are not set and no information is sent to Google Analytics or Microsoft Clarity.

4.3 Marketing Cookies

These cookies measure how our advertising performs and allow us to show our ads to people who have visited us. We use the Meta Pixel (Meta Platforms, for Facebook and Instagram), Google Ads (Google) and the TikTok Pixel (TikTok). They record the pages you visit and the steps you complete with us, such as starting to open an account, and send this to Meta, Google and TikTok.

They use the following cookies:

  • _fbp: Meta Pixel, tells one visitor apart from another. How long it stays: 3 months
  • _fbc: Meta Pixel, records the ad you clicked to reach us, if any. How long it stays: 3 months
  • _gcl_au: Google Ads, records the ad you clicked to reach us, if any. How long it stays: 3 months
  • _ttp: TikTok Pixel, tells one visitor apart from another. How long it stays: 13 months
  • ttcsid and _tt_enable_cookie: TikTok Pixel, keep track of your visit. How long they stay: up to 13 months

When you have allowed Marketing cookies and you send us your details through one of our forms, or open an account, your email address and phone number are also passed to Meta in a scrambled (hashed) form, so that Meta can match the result to its own users and measure our ads. Meta cannot read your email address or phone number from this, and we do not do this without your consent.

Marketing cookies are used only if you allow them on our cookie banner (“Accept all”, or “Marketing” in “Settings”). Until you do, they are not set and no information is sent to Meta, Google Ads or TikTok.

4.4 Google Tag Manager

We use Google Tag Manager (Google) to load the analytics and marketing tools above. Google Tag Manager does not set cookies of its own, and it loads each tool only for the categories you have allowed.

5. Third-Party Cookies

The third-party cookies on our website and client portal are those placed by Google (Google Analytics and Google Ads), Microsoft (Microsoft Clarity), Meta Platforms (the Meta Pixel) and TikTok (the TikTok Pixel), only for the categories you have allowed. Each may collect and process data in accordance with its own privacy policies, and the information they collect is sent to them and may be processed outside Lebanon. You can read how each uses this information:

6. Managing Cookies

When you first visit our website or client portal, wherever you are visiting from, you will be presented with a cookie banner allowing you to:

  • Accept all cookies
  • Reject all cookies other than Necessary cookies
  • Choose in “Settings” whether to allow Analytics cookies and Marketing cookies

The three choices are presented with equal prominence. Until you choose, only Necessary cookies are used. If you close the banner without choosing, nothing changes: only Necessary cookies are used, and the banner is shown again on your next visit.

You can change your choice at any time using the “Cookie settings” link at the bottom of our website. When you withdraw a choice, we stop the tools concerned and delete the cookies they had set on our domain.

We keep a record of each choice made on our banner: which categories were allowed, the date and time, and a random reference that is also stored in the bb_consent cookie. The record contains no other information about you. We keep it to show that your choice was respected.

Wherever you are visiting from, you can also manage or delete cookies, and clear browser storage, at any time through your browser settings. Google also offers a browser add-on that stops Google Analytics from collecting information: https://tools.google.com/dlpage/gaoptout.

Refusing Analytics or Marketing cookies does not affect how the website or the client portal works. Please note that deleting Necessary cookies or clearing the information kept in your browser may affect their functionality, and you will be asked for your cookie choice again.

7. Your Rights

You can ask us whether we hold personal data about you, request a copy of it, and ask us to correct it if it is inaccurate, incomplete or out of date. You can also object, for legitimate reasons, to our use of your personal data. More details are set out in our Privacy Policy. To make a request, please contact us using the details in Section 9.

8. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or our practices.

The latest version will always be available on our website, with its version number and effective date shown at the top.

9. Contact Us

If you have any questions about this Cookies Policy or wish to exercise your rights, please contact:

Compliance Department

Beirut Brokerage Corporation SAL

Email: compliance@bbcorpfx.com

Address: Beirut, Verdun, Diamond Building, 8th floor

Phone: +9611789101