سياسة شكاوى العملاء

1. Our Commitment

At Beirut Brokerage Corporation SAL (“BBC”, “we”, “us”), we are committed to providing a high standard of service.

If you are not satisfied with any aspect of our services, we encourage you to inform us. All complaints are handled in a fair, transparent, and timely manner, in accordance with our internal policies and applicable regulations.

2. How to Submit a Complaint

You can submit a complaint through any of the following channels:

• Email: compliance@bbcorpfx.com
• Phone: +9611789105
• In Person: At our offices in Beirut, Verdun Street, Diamond Building.

To help us process your complaint efficiently, we recommend using our Customer Complaint Form, available on our website or upon request.

The form allows you to provide all relevant details, including:

• Your identification and contact details
• A clear description of the complaint, including facts and dates
• Any supporting documents
• Representative details (if submitting on behalf of another person or entity)

While the form is recommended for faster processing, you may submit a complaint through any of the channels listed above.

3. Acknowledgment of Your Complaint

• We will acknowledge receipt of your complaint within 1–3 business days
• You may be provided with a reference number for follow-up

4. How Your Complaint Is Handled

• Your complaint will be reviewed by the relevant department and overseen by the Compliance function
• We may contact you if additional information is required
• All complaints are handled independently and objectively

5. Resolution Timeline

• We aim to resolve complaints within 60 business days, where possible
• If additional time is required, you will be informed accordingly

6. Our Response

Once the review is completed, we will:

• Provide you with a clear response outlining our findings
• Inform you of any actions taken, where applicable

7. Escalation

If you are not satisfied with our response:

• You may request further review or escalation within BBC
• You may also have the right to refer your complaint to the relevant regulatory authority (CMA), where applicable

8. Confidentiality and Recordkeeping

• All complaints are handled with strict confidentiality
• Complaints are recorded and retained in accordance with applicable legal and regulatory requirements

9. Contact Us

For any questions or to submit a complaint:

compliance@bbcorpfx.com

Address: Lebanon, Beirut, Verdun Street, Diamond Building, 8th floor